Shipping & Returns
Shipping
All orders are fulfilled from our studio
Processing time: 1-2 business days
Shipping via USPS — tracking provided for all orders
Shipping rates calculated at checkout
Returns
14-day return window
Items must be unworn and in original condition
Contact hello@twodolls.shop to initiate return
Refund processed within 5-7 business days
Exchanges
Available for size/color issues
Items must be unworn and in original condition
Contact hello@twodolls.shop to initiate exchange
Shipping
Brief and clear answer
Brief and clear answer
Returns & Exchanges
You may return or exchange your order within 30 days of receipt in accordance with our return policy.
Proceed:
- Register your return with us (using the button above).
- Send the goods back to us.
- As soon as we have received and checked your return, we will refund your purchase amount within 10 days or send you your exchange items.
All items can be returned or exchanged for another item within 30 days of receipt.
The returned items must be unworn. If possible, we ask you to use your original packaging for the return.
As soon as we have received and checked your shipment, we will refund the purchase amount to the payment method you used within 10 days.